Customer FAQ

Browse our products, select your preferred item, add it to your cart and proceed to checkout.

You will receive an order confirmation by email once your payment and order have been successfully processed.

Orders are generally processed within 24 hours after payment has been confirmed.

For Lagos deliveries, same-day delivery is available for orders placed on or before 10:00 AM.

Orders placed after 10:00 AM will be processed and prepared for delivery the following day.

For Lagos orders that are not eligible for same-day delivery, delivery generally takes approximately 24–72 working hours.

Other estimated delivery times are:

• Western States: 1–4 days
• Eastern States: 1–6 days
• Northern States: 1–7 days
• International: Varies depending on destination and courier service

Same-day and other delivery timeframes are estimates and may be affected by courier availability, traffic, weather, public holidays or other circumstances beyond our reasonable control.

Yes. Eve Collectibles delivers nationwide across Nigeria.

We also offer international delivery to all countries, subject to applicable shipping, customs and destination requirements.

Delivery fees depend on your location, courier charges, package size and weight.

The applicable fee will be communicated or displayed before delivery where applicable.

Contact us as soon as possible if you need to change your delivery address.

Address changes may not be possible once an order has been dispatched.

Cancellation may be possible before your order has been processed.

Once an order has been dispatched, cancellation may no longer be possible and the applicable Returns & Exchange Policy will apply.

Eligible items may be returned or exchanged in accordance with our Returns & Exchange Policy.

Customers must notify Eve Collectibles within 24 hours of delivery.

Contact us immediately, and within 24 hours of delivery, with your order details and clear photographs and/or videos of the item received.

We will review the issue and provide the appropriate resolution.

Contact us within 24 hours of delivery and provide clear photographs, videos and preferably an unboxing video showing the condition of the package and product.

No. Eve Collectibles does not currently offer Cash on Delivery.

For website orders, payments are processed through Paystack.

For other orders, including walk-in purchases, we may accept:

• Bank transfer
• Debit/credit card
• Cash

Yes.

For eligible products being reserved, a 70% initial payment is required, with the remaining balance completed within 7 days.

Yes.

Pre-orders require an 80% initial payment. The remaining 20% may be paid on or before the item is ready for dispatch.

Pre-order timelines vary depending on the item.

Pre-orders cannot be cancelled and pre-order payments are non-refundable, subject to applicable law.

Yes.

A 70% deposit is required to reserve an eligible item.

The remaining 30% must be completed within 7 days, and once fully paid, the item should be picked up within one month.

If you insist on receiving a refund after the reservation payment period expires, 50% of the amount paid will be refunded and 20% will be forfeited.

Alternatively, you may select an item of the same value as the 70% deposit paid, subject to availability.

Yes.

We accept custom and personalised orders for products such as jewellery, perfumes and branded items.

The timeframe varies depending on the item.

Custom orders require full payment before processing and cannot be cancelled, returned or exchanged, subject to applicable law.

Eve Collectibles is committed to offering products that are accurately represented on our website.

Where applicable, product brands, specifications and product details are stated on the relevant product page.

Oriflame products are sourced through authorised channels through Evelyn Lawrence, an authorised Oriflame consultant.

Yes.

All wristwatches come with a 14-day limited functional warranty covering applicable factory or movement faults.

The warranty does not cover water damage, physical damage, accidental damage or normal wear and tear.

Perfumes cannot be returned or refunded once opened.

A perfume may be eligible for return where it arrives damaged, leaking or incorrect.

The issue must be reported within 24 hours of delivery with appropriate evidence.

WhatsApp: +234 813 339 8829

Email: Evecollectibles@gmail.com

Our preferred customer-service channels are WhatsApp and email.

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