Terms & Conditions

Terms & Conditions

Welcome to Eve Collectibles.

By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

About Eve Collectibles

Eve Collectibles is a fashion, beauty and lifestyle brand offering products including jewellery, wristwatches, sunglasses/eyewear, perfumes, headwear, fashion items and other accessories.

Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent activities
• Attempt to gain unauthorised access to our systems
• Copy or reproduce our website content without permission
• Misuse our brand name, images or intellectual property
• Provide false or misleading information when placing an order

Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on the website are accurate.

However, slight variations may occur between product images and the actual product due to photography, lighting, screen settings, packaging or manufacturer variations.

Product Availability

All products are subject to availability.

If an item becomes unavailable after a customer has placed and paid for an order, Eve Collectibles will contact the customer regarding the available options.

Where the item cannot be restocked within the promised timeframe, the customer may be eligible for a refund in accordance with our Refund Policy.

Prices

All prices displayed on our website are in Nigerian Naira (₦), unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been confirmed and paid for, except where required by law or where an obvious pricing or system error has occurred.

Orders

An order is considered confirmed when:

1. The customer has successfully completed the ordering process; and
2. Payment has been successfully received or otherwise confirmed by Eve Collectibles.

We reserve the right to contact customers to verify order details where necessary.

Payment

We accept payment through the payment methods displayed on our website.

Full payment is generally required before an order is processed or dispatched unless a specific part-payment, reservation or pre-order arrangement has been agreed to.

We do not offer Cash on Delivery.

Intellectual Property

All Eve Collectibles branding, logos, photographs, graphics, written content, product descriptions and other original website materials belong to Eve Collectibles or are used with appropriate permission.

They may not be copied, reproduced, modified or commercially used without prior written permission.

Website Availability

Eve Collectibles will make reasonable efforts to keep the website available and accurate.

However, we cannot guarantee uninterrupted access to the website or that it will always be free from technical errors.

Changes to These Terms

We may update these Terms & Conditions when necessary. Updated terms will be published on this page.

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Shipping & Delivery Policy

At Eve Collectibles, we aim to make the delivery process as convenient and reliable as possible.

Delivery Locations

Eve Collectibles delivers:

• Within Lagos
• Ogun State
• Nationwide across Nigeria
• Internationally to all countries, subject to applicable shipping, customs and destination requirements

Delivery Partners

We use third-party logistics and courier providers, which may include:

• Red Star
• Speedaf
• DHL

The courier used may depend on the destination, package and availability.

Delivery Fees

Delivery charges are paid by the customer unless otherwise stated by Eve Collectibles.

Delivery fees may be determined by:

• Customer location
• Applicable courier charges
• Package size
• Package weight
• Other applicable logistics costs

The applicable delivery fee will be communicated or displayed before delivery where applicable.

Order Processing Time

Orders are generally processed within 24 hours after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next available business day.

Estimated Delivery Times

Lagos

Same-day delivery is available for orders placed on or before 10:00 AM.

Orders placed after 10:00 AM will be processed and prepared for delivery the following day.

Same-day delivery remains subject to courier availability, traffic, weather and other circumstances that may affect delivery.

For orders that are not eligible for same-day delivery, Lagos delivery generally takes approximately 24–72 working hours.

Western States

Estimated delivery time: 1–4 days.

Eastern States

Estimated delivery time: 1–6 days.

Northern States

Estimated delivery time: 1–7 days.

International Delivery

International delivery is available to all countries.

Delivery times vary depending on the destination and courier service and will be communicated to the customer before dispatch.

All international deliveries remain subject to applicable customs, import requirements, courier procedures and destination-country regulations.

Delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery Delays

Delivery may be delayed due to circumstances including:

• Courier or logistics issues
• Weather conditions
• Traffic
• Public holidays
• Incorrect customer information
• Unsuccessful delivery attempts
• Customs or international shipping requirements
• Circumstances outside our reasonable control

Where possible, we will communicate significant delays to affected customers.

Incorrect Delivery Information

Customers are responsible for providing accurate:

• Name
• Phone number
• Delivery address
• Landmark
• Other information required for successful delivery

If an order cannot be delivered because incorrect information was provided by the customer, additional delivery charges may apply.

Failed Delivery

If a courier attempts delivery and the customer is unavailable, additional delivery charges may apply for home-delivery reattempts.

Alternatively, the customer may be required to collect the package from the nearest location of the applicable logistics company.

The same rules may apply where delivery cannot be completed because incorrect or incomplete delivery information was supplied by the customer.

Inspecting Your Package

Customers are encouraged to inspect their package immediately upon delivery.

If there is any visible problem with the package or product, the customer should take clear photographs and/or videos and contact Eve Collectibles immediately with an explanation of the issue.

Complaints concerning damaged, defective, incorrect or otherwise problematic items must be reported within 24 hours of delivery.

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Returns & Exchange Policy

At Eve Collectibles, we want our customers to be satisfied with their purchases.

Our Returns & Exchange Policy applies to eligible products purchased directly from Eve Collectibles and is subject to applicable law.

Return and Exchange Window

Customers must notify Eve Collectibles of a return or exchange issue within 24 hours of delivery.

Once the return has been approved, the item must be returned within 3 days, at the customer’s expense, unless the issue was caused by Eve Collectibles.

Eligibility

To qualify for a return or exchange, an item must generally:

• Be unused
• Be unworn
• Be in its original condition
• Have its original packaging
• Have tags attached where applicable
• Have no scratches, damage or signs of use

Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Underwear and intimate items
• Personalised or custom-made products
• Sale or final-sale items
• Products that have been opened where opening makes the product ineligible for return, particularly hygiene-sensitive products
• Used or worn products
• Products damaged after delivery due to customer misuse

This policy does not remove any rights customers may have under applicable consumer-protection law.

Change of Mind

A customer may request to return an eligible item because they have changed their mind.

However, cash refunds will not be provided for change-of-mind returns.

The customer may:

• Exchange the item for another eligible item of equal value; or
• Choose a more expensive item and pay the difference.

Where the replacement item is cheaper, the difference will be issued as store credit, which may be redeemed immediately or used toward a later purchase.

The customer is responsible for the return delivery cost in change-of-mind cases.

Wrong Size, Colour or Variant

Customers may request an exchange where they selected the wrong size, colour, variant or similar option, provided the item meets the eligibility requirements.

The customer is responsible for the return delivery cost.

The customer may exchange the item for an item of equal value or upgrade to a more expensive item by paying the difference.

Where applicable, a difference arising from selecting a cheaper replacement may be issued as store credit.

Incorrect or Defective Items Supplied by Eve Collectibles

Where Eve Collectibles supplies an incorrect or defective item, Eve Collectibles will cover the applicable return delivery cost.

The customer must notify Eve Collectibles within 24 hours of delivery and provide clear evidence of the issue.

Evidence may include:

• Photographs
• Videos
• Unboxing videos
• Other reasonable evidence requested by Eve Collectibles

The usual resolution will be a replacement or exchange.

A refund will only be provided where a suitable replacement is unavailable or the circumstances otherwise qualify for a refund under our Refund Policy or applicable law.

Condition of Returned Items

Items returned in an altered, damaged, used or incomplete condition may not qualify for an exchange or other resolution, subject to applicable law.

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Refund Policy

Refunds are available only in circumstances that qualify under this Refund Policy, our Returns & Exchange Policy and applicable law.

When a Refund May Apply

1. Out-of-Stock After Payment

Where a customer has paid for an item and the item becomes unavailable, and Eve Collectibles cannot restock the item within the promised timeframe, the customer may receive a refund.

Refunds in this circumstance generally take 1–5 working days to process.

1. Defective or Damaged Item

A refund may apply where an item arrives:

• Broken
• Leaking, including perfume
• Scratched
• Unusable
• Otherwise defective

The customer must report the issue within 24 hours of delivery and provide the required evidence, preferably an unboxing video together with clear photographs and/or video of the issue.

Where a suitable replacement is available, replacement or exchange will generally be offered first.

A refund will be provided where a suitable replacement is impossible or otherwise required under applicable law.

1. Order Not Delivered

Where a delivery fails and the item cannot be recovered after investigation with the applicable logistics provider, a refund may be issued.

Eve Collectibles will first confirm the status of the shipment with the courier.

This investigation may take approximately 3–7 working days, depending on the logistics provider and circumstances.

Once the refund is approved, it generally takes 1–5 working days to process.

1. Duplicate Payment

Where a customer accidentally makes a duplicate payment for the same order, the duplicate payment will be refunded.

Duplicate-payment refunds are generally processed immediately or within 24 hours, subject to payment-provider or banking processes.

Refund Processing Time

Except where a specific timeframe is stated above, approved refunds generally take 1–5 working days to process.

Additional time may be required by banks or payment providers after Eve Collectibles has initiated the refund.

Refund Method

Approved refunds may be made through:

• The original payment method; or
• Bank transfer,

depending on the circumstances and payment method originally used.

Delivery Fees

Original delivery charges are generally not refundable once an order has been delivered.

Where an order has not yet been delivered and qualifies for cancellation or refund, the applicable delivery fee may be refundable where appropriate.

Where a customer returns an item because they changed their mind, the original delivery fee is not refundable.

Where Eve Collectibles supplies a wrong or defective item, return delivery costs will be covered by Eve Collectibles where applicable. A full refund of the original delivery fee is not automatically provided unless otherwise required by applicable law or agreed by Eve Collectibles.

Sale and Final-Sale Items

Products purchased during promotions or clearly marked FINAL SALE are not eligible for refunds or exchanges unless required by applicable law.

When Refunds Will Not Normally Be Provided

Refunds will not normally be provided where:

• The customer simply changes their mind after delivery
• The customer selects the wrong size, colour or variant where an exchange is available
• The product has been used or worn
• A hygiene-sensitive product has been opened
• The product is a custom or personalised order
• The product was purchased as a final-sale item
• A complaint is made after the applicable complaint window
• Damage resulted from misuse, improper handling or failure to follow care instructions

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Order Cancellation Policy

We understand that customers may sometimes need to cancel an order.

Cancelling an Order

Customers may request cancellation through:

WhatsApp: +234 813 339 8829

Email: [email protected]

Cancellation requests should be made as soon as possible.

Before Processing

Customers may cancel an order before the order has been processed.

Where the cancellation qualifies for a refund, the applicable refund will generally be processed within 1–5 working days.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

No refund will normally be provided for an order that has already been dispatched.

However, subject to the applicable Returns & Exchange Policy, the customer may request an exchange for an item of equal value or upgrade to a more expensive item by paying the difference.

The customer will be responsible for the applicable return delivery cost.

Pre-Orders

Eve Collectibles accepts pre-orders.

For pre-order items:

• An initial payment of 80% is required.
• The remaining 20% may be paid on or before the item is ready for dispatch.
• The expected timeframe varies depending on the particular item.
• The applicable estimated timeframe will be communicated to the customer.
• Pre-orders cannot be cancelled once placed.
• Pre-order payments are non-refundable, subject to applicable law.

Refund Following Cancellation

Where a cancellation qualifies for a refund, the applicable refund process will apply.

Approved refunds generally take 1–5 working days to process.

Any restriction on cancellation or refund remains subject to applicable law.

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Product Care Policy

Proper care helps maintain the quality, appearance and longevity of your Eve Collectibles products. Customers are encouraged to follow the care instructions below and any specific care instructions provided with individual products.

Jewellery

Depending on the material, jewellery should generally be protected from:

• Excessive moisture
• Perfumes
• Lotions and creams
• Harsh chemicals
• Household cleaning products
• Prolonged exposure to sweat
• Rough handling

To help maintain the appearance and quality of your jewellery:

• Put jewellery on after applying perfumes, lotions and other beauty products.
• Remove jewellery before bathing, swimming or engaging in activities that expose it to excessive moisture.
• Avoid contact with chemicals and cleaning products.
• Store jewellery in a clean, dry place when not in use.
• Where possible, store pieces separately to reduce scratching or tangling.

Watches

To maintain your wristwatch:

• Avoid unnecessary exposure to water unless the specific watch is confirmed to be water-resistant.
• Keep watches away from harsh chemicals, perfumes and cleaning products.
• Avoid impacts, drops and rough handling.
• Keep the watch in a safe, dry place when not in use.
• Follow any specific care or usage instructions provided with the particular watch.

Please note that water resistance varies between watches. Customers should not assume that a watch is waterproof unless its specifications expressly state that it is water-resistant.

Sunglasses & Eyewear

To protect your sunglasses or eyewear:

• Store them in their protective case when not in use.
• Clean lenses using an appropriate soft lens cloth.
• Avoid abrasive materials that may scratch the lenses.
• Avoid placing the lenses face-down on hard surfaces.
• Keep eyewear away from excessive heat where possible.
• Handle frames carefully to avoid bending or damaging them.

Perfumes

To preserve the quality and fragrance of your perfume:

• Store perfumes in a cool, dry place.
• Keep them away from direct sunlight.
• Avoid excessive heat.
• Keep bottles tightly sealed when not in use.
• Avoid storing perfumes in places exposed to significant temperature changes.

Perfumes are non-returnable and non-refundable once opened, except where applicable law provides otherwise.

A perfume may qualify for return where it arrives damaged, leaking or incorrect.

Any such issue must be reported within 24 hours of delivery with appropriate photographs, videos and, preferably, an unboxing video.

Fashion Items & Accessories

Customers should follow any specific care instructions supplied with the product.

Where a product has specific washing, cleaning, storage or usage instructions, customers should follow those instructions to help preserve the product.

Product Lifespan

The appearance, functionality and lifespan of a product may vary depending on usage, storage, handling and care.

Normal wear and tear, fading, scratches, damage caused by exposure to water or chemicals, improper storage, accidents, misuse or failure to follow reasonable care instructions may not qualify as a manufacturing defect or warranty claim.

Eve Collectibles is not responsible for damage resulting from improper use, storage or care after delivery.

For products covered by a specific warranty or guarantee, the applicable warranty or guarantee terms will also apply.

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Product Quality Assurance

At Eve Collectibles, quality is at the core of everything we offer.

Every item is carefully selected and inspected to ensure it meets our standards of durability, functionality and style.

Careful Sourcing

Products are sourced from trusted suppliers and selected based on quality, finish and overall value.

Quality Checks

Each item undergoes inspection before dispatch to ensure that it is free from visible defects, damage or faults.

Functional Assurance

Where applicable, products such as wristwatches are tested to confirm that they are in proper working condition before delivery.

Customer Satisfaction

If a product arrives damaged, defective, incorrect or otherwise not as expected, customers must report the issue within 24 hours of delivery and provide clear evidence for prompt resolution.

Customer Care Responsibility

Product longevity depends on proper handling, usage, storage and care.

Customers are advised to follow recommended usage and storage guidelines.

Eve Collectibles is committed to delivering products that combine style with reliable quality and strives to ensure every purchase meets customer expectations.

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Warranties, Guarantees & Product-Specific Rules

Certain Eve Collectibles products may come with limited guarantees or warranties depending on the product category.

Wristwatches

All wristwatches come with a 14-day limited functional warranty covering:

• Factory faults
• Movement issues
• The watch not functioning properly due to an applicable manufacturing or functional fault

The warranty does not cover:

• Water damage
• Physical damage
• Accidental damage
• Scratches
• Wear and tear
• Damage caused by misuse

Warranty claims must be reported within the 14-day warranty period and supported with appropriate proof, including photographs and/or video where requested.

Eligible items will be repaired or replaced.

A refund will only be considered where a suitable replacement is unavailable or otherwise required by applicable law.

Jewellery

Jewellery comes with a quality guarantee at delivery.

Items are inspected before dispatch to ensure they do not have visible defects, missing stones or damage.

There is no extended warranty for normal wear factors such as exposure to:

• Water
• Sweat
• Perfumes
• Chemicals
• Improper handling

Proper care is required to maintain the quality and longevity of jewellery.

Perfumes

Perfumes are non-returnable and non-refundable once opened.

A perfume may qualify for return where it is:

• Damaged on delivery
• Leaking on delivery
• Incorrectly supplied

The issue must be reported within 24 hours of delivery with clear proof.

Oriflame Products

Eve Collectibles offers Oriflame products through Evelyn Lawrence, the founder of Eve Collectibles, who is an authorised Oriflame consultant.

Oriflame products are subject to applicable manufacturer standards.

Quality & Authenticity

Products are sourced through authorised channels.

Returns & Complaints

Complaints must be reported within 24 hours of delivery.

Eligible complaints may include:

• Damaged products
• Defective products
• Incorrect products

Products must generally be unused and sealed.

Non-Returnable Oriflame Products

Opened skincare, cosmetics or wellness products are generally non-returnable for hygiene and safety reasons, subject to applicable law.

Storage & Usage

Customers should:

• Follow instructions on the product packaging
• Store products under the recommended conditions
• Keep products in a suitable cool and dry environment where applicable
• Observe expiry dates

All warranty, guarantee and product complaints must be made within the applicable stated timeframe and supported with clear evidence, preferably an unboxing video.

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Reservation & Part-Payment Policy

Eve Collectibles allows customers to reserve selected products.

Product Reservation

Customers may reserve an eligible item by paying a 70% deposit of the total purchase price.

The remaining 30% must be paid within 7 days of the initial deposit.

Once the order has been fully paid for, the item must be picked up within 30 days.

Reservation Period

A fully paid item may be reserved for up to one month before collection.

Where the customer has not completed the required payment within the applicable period, the reservation may expire.

Expired Reservation

If a customer fails to complete payment within the required period and insists on receiving a refund, 50% of the amount paid will be refunded while 20% will be forfeited.

Alternatively, the customer may choose an item of the same value as the 70% deposit already paid, subject to product availability.

Storage After Full Payment

Where an item has been fully paid for but the customer fails to collect it within the applicable one-month collection period, an additional storage fee of 1% per day may apply to the value of the item for the period during which it remains uncollected.

Customers are encouraged to communicate with Eve Collectibles promptly if they anticipate a delay in collection.

General Part-Payment

Part-payment arrangements are available for products that customers wish to reserve.

An initial payment of 70% is required, with the remaining balance to be completed within 7 days of the initial payment.

The reservation is subject to the terms stated above.

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Custom & Personalised Orders

Eve Collectibles accepts custom and personalised orders, including:

• Jewellery
• Perfumes
• Branded items
• Other products specifically customised for a customer

Payment

Full payment is required for custom or personalised orders before the order is processed.

Production/Completion Time

The completion timeframe varies depending on the item and the nature of the customisation.

The applicable estimated timeframe will be communicated to the customer before the order is confirmed.

Cancellation

Custom and personalised orders cannot be cancelled once confirmed.

Returns & Exchanges

Custom and personalised products are non-returnable and non-exchangeable because they have been specifically made or prepared for the customer, subject to applicable law.

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Order & Payment Policy

Orders are processed after payment has been successfully confirmed.

Customers should carefully verify their order details before completing payment, including:

• Product
• Quantity
• Size
• Colour
• Variant
• Delivery address
• Phone number
• Other relevant order information

Eve Collectibles is not responsible for errors in information supplied by the customer, including incorrect delivery addresses or phone numbers, subject to applicable law.

Product availability is subject to stock levels.

Prices displayed on the website are in Nigerian Naira unless otherwise stated.

Promotional prices are valid only during the stated promotional period.

An order may be cancelled by Eve Collectibles where there is a genuine stock issue, payment problem, suspected fraudulent activity or obvious pricing/system error, subject to applicable law.

Customers will be contacted where an issue affects a confirmed order.

Full payment is required before ordinary orders are processed or dispatched unless a specific reservation, part-payment or pre-order arrangement applies.

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